Responsible Gaming
Gaming Should Be Entertainment
At Neosurf Casino Australia, we believe that casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. Gambling always carries risk, and the odds are designed in favour of the house. Please gamble responsibly and within your means.
Age Verification
You must be 18 years of age or older to gamble in Australia. By accessing and using Neosurf Casino Australia, you confirm that you meet the legal age requirement in your jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.
Parents and guardians: If you are concerned about a young person's gambling, please seek advice from the support organisations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Please be aware of these warning signs:
- Chasing losses by gambling with more money to recover what you've lost
- Gambling with money intended for essential expenses (rent, bills, food)
- Hiding your gambling activity or lying about how much you gamble
- Feeling anxious, irritable, or restless when trying to reduce or stop gambling
- Neglecting family, friends, work, or other responsibilities due to gambling
- Borrowing money to gamble or pay off gambling debts
- Experiencing mood swings related to gambling wins and losses
- Needing to gamble with increasing amounts to achieve the same excitement
- Failed attempts to cut back or control gambling
- Using gambling to escape from problems or negative emotions
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools
Neosurf Casino Australia provides tools to help you gamble responsibly:
- Deposit Limits: Set a daily, weekly, or monthly limit on how much you can deposit
- Loss Limits: Set a limit on how much you are willing to lose
- Reality Checks: Receive regular reminders about how long you have been gambling and how much you've spent
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling
- Time-Out: Take a cooling-off period from gambling (typically 24 hours to 6 weeks)
You can access these tools in your account settings. If you need assistance, our customer support team is available to help.
Get Help – Support Organisations
If you or someone you know is struggling with problem gambling, free and confidential support is available:
Australia
- Gambling Help Online – Free counselling and support for problem gambling in Australia
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
United Kingdom
- GamCare – Free support and counselling for problem gamblers
www.gamcare.org.uk - GamStop – National self-exclusion scheme for online gambling
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Information and referrals for help
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA) – German Federal Centre for Health Education
Information on problem gambling prevention and support
If You Need Help
Please reach out today. Problem gambling is treatable, and support is available. Whether you're concerned about your own gambling or someone else's, the organisations listed above provide free, confidential assistance.
Your wellbeing is important to us. If you have any concerns, contact one of the support services above or speak with our customer support team about accessing responsible gaming tools on your account.